About Workspace Group (WSG):

WSG is a full-service contract office furniture company dedicated to designing and installing creative, cost-effective furniture solutions with impeccable service and attention to detail.  As an authorized MillerKnoll dealer, our specialty is creating dynamic, collaborative workspaces – whether at home or at the office – that inspire and unlock the potential of your team!


Position Overview:

The Sales Support Specialist will actively support and assist salespeople in the A-to-Z process of contract sales, from prospecting to quotation, product ordering to hand-off (to the project management team).  This role will also be the front-line owner of our modest furniture showroom upkeep and coordination. This is an in-office role.


Primary Responsibilities:

  • Assist sales team members in their efforts to develop and close sales opportunities in the contract furniture commercial sector.
  • Assign and track progress of sales leads and projects using the company’s CRM software.
  • Coordinate and ensure sales and design documents are organized and distributed internally and externally to collaborators and clients in a timely manner.
  • Liaise with clients and/or client-hired firms to keep them updated.
  • On award of business, hand-off and collaborate with internal operations team to ensure product sourcing and installation meets client expectations.
  • Oversee showroom space to ensure merchandising standards are maintained.
  • Greet and assist walk-in showroom clients with furniture product demo and selection.
  • Maintain supplier pricing contracts and related documentation.
  • Monitor, respond to, and/or re-direct customer inquiries and resolve issues.


Other Key Responsibilities:

  • Monitor assigned client projects, including administrative follow-up and troubleshooting.
  • Schedule meetings and other client-related activities when asked.
  • Present product offerings and educate customers on options and use.
  • Provide data and guidance to help the sales team; suggest sales process improvements.
  • Occasional site visits in furtherance of client satisfaction, industry event participation, and supplier-led product presentations.
  • Maintain established sales-related reporting as assigned.


Required Skills, Experience & Education:

  • Preferred: 2+ years in a similar role, preferably in a furniture, contract sales, or custom product environment.
  • Experienced, hands-on user of ERP or CRM software/systems (or equivalent experience).
  • Customer-focused self-starter with excellent verbal and written communication skills.
  • Confident troubleshooter and problem-solving mindset.
  • Proficiency in MS Office applications.
  • Thorough understanding of sales principles and customer service practices.
  • Herman Miller or Knoll product knowledge an asset.
  • Bachelor’s degree or equivalent business certifications an asset.


WSG is an equal opportunity employer.  Compensation based on experience.

To apply: https://www.linkedin.com/jobs/view/3478665516